Your first 30 days on Wasal: incubation

For the 30 days after your store goes live, you are in incubation. A Wasal advisor helps you make a success of your first sales. Here is what to expect.

Incubation at a glance

• When: from the day your store goes live until day 30.
• Who: an incubation advisor is assigned to you automatically after your store goes live.
• How: by phone, at no more than four key stages of the month, and after certain first events.
• Next: after day 30, your follow-up is handled by your account manager.

The check-ins of your first month

Each check-in is planned from a given day after your store goes live (D). Your advisor calls you within the following business days.

1. 01

   D+1 — The welcome call

   Your advisor checks your details: contact, collection address, RIB (bank account details) and identity verification (KYC). They then explain how to process an order, from receipt until the courier collects it.

2. 02

   D+8 — The first-week check-in

   What the call covers depends on where you stand. There are four possible cases: no products live, no sales yet, late or cancelled orders, or first sales processed.

   With no sales, for instance, your advisor reviews the price and photos of your key products with you. If your first sales have been processed, they explain the payment cycle. If some orders have fallen behind, they go back over the processing steps with you.

3. 03

   D+15 — Catalogue optimisation

   This check-in only takes place if you still have few products live. As at D+8, what it covers adapts to your situation; the focus is on your catalogue.

4. 04

   D+30 — The review

   Your advisor takes stock of your first month: products live, views, sales. They confirm the end of incubation and the handover to your account manager.

Calls tied to your first events

On top of these check-ins, your advisor may call you after three first events, if there is still something to be done:

Event	What your advisor does
Your first order	Makes sure you have seen it and guides you through to handing it over to the courier.
Your first stock-out	Works out the cause with you, then helps you restock the product or take it offline. See Managing stock and variants.
Your first return	Explains the reason for the return, helps you arrange for the product to come back to you and shows you how to open a claim.

Getting the most out of incubation

• Have your details ready: keep your RIB and identity verification documents to hand for the welcome call.
• Polish your key products: great photos and a competitive price make the difference from the very first days.
• Install the seller app: if you allow its notifications, it alerts you the moment an order comes in.
• Write down your questions: every call is a chance to ask them. Between calls, seller support is available on 05 22 09 43 43.

Going further

• Processing an order
• Understanding how your Wasal payment works
• Managing returns and refunds