Processing an order

In 30 seconds

Full video tutorial

This article explains how to process an order from the Wasal Seller Portal, at every stage of the 3PL workflow — from receipt through to invoicing.

Before you start

The order list

The main page displays all your orders in a table with the following columns:

• Order Number — format S0xxxx (e.g. S01977)
• Fournisseur de livraison (Delivery provider) — the assigned carrier (POWER DELIVERY, FUTURAMA, etc.). This column is not translated in the English portal.
• Delivery type — W NOW or W COMFORT (see the dedicated section below)
• Payment Type — e.g. Cash on delivery
• Order Date — sorted from most recent to oldest by default
• Number of Products
• Price — in DHS
• Status

The table also includes a Sub-order No. column.

You can click on each column header to sort. At the bottom of the page, adjust the number of rows displayed (20 by default) or enable Dense Table.

The 11 order statuses

The table filters orders by status via the tabs at the top of the page. Here is what each status means for you as a seller:

Status	What it means	Action required?
Pending	New order, not yet processed	Yes — Approve or Decline
Approved	You have approved the order	Yes — Mark as ready
Ready to pick	Parcel ready, the carrier will come to collect it	No — awaiting collection
Processing	Carrier has collected, delivery in progress	No — automatic tracking
Delivered	Order delivered to the customer	No — automatic invoicing
Invoiced	Order settled and invoiced	No — final state
Disapproved	You have refused the order	No — final state
Cancelled	Order cancelled (stock, customer, etc.)	No — final state
Returned / Failed Delivery	Delivery failed or customer return	No — see details
Payment pending	Awaiting payment confirmation	No
All	Aggregated view of all orders	—

A Postponed tab also appears among the table's status tabs.

W NOW vs W COMFORT — the two delivery types

Processing an order: the detailed steps

Step 1 — Approve the order (status: Pending)

When a new order arrives, it appears in the Pending tab.

1. 01

   Open the order

   Click the expand button (arrow) on the right of the row to see the inline details: product photo, name, EAN, SKU, quantity and unit price.

2. 02

   Check the information

   Confirm that you have the product in stock and that the requested quantity is available.

3. 03

   Approve or decline

   Open the context menu (three dots) and choose Approve to confirm, or Decline if you cannot fulfill the order (out of stock, etc.).

Step 2 — Prepare the parcel and mark it ready (status: Approved)

The order moves to the Approved tab. The system automatically creates the 3PL order in the background (3PL: CREATED event).

1. 01

   Prepare the parcel

   Pack the product carefully. Print the delivery note from the order detail page.

2. 02

   Mark the order as ready

   In the order's context menu, click Mark as ready. The order moves to the Ready to pick status.

3. 03

   Validate the collection with the OTP

   At collection, the 3PL courier gives you a code (OTP). Enter it on the order, in the seller app or on the web portal, to confirm the parcel handover.

Step 3 — Wait for collection and delivery (automatic)

Once you have marked the order as ready, the following steps are entirely handled by Wasal and the carrier:

• 3PL: COLLECTED — the courier has come to collect the parcel
• 3PL: DELIVERING — the parcel is out for delivery
• 3PL: DELIVERED — delivery confirmed at the customer
• Invoiced — the order is settled automatically

If a delivery fails, the system records a 3PL: REPORTED event and a new attempt is scheduled. If delivery remains impossible, the order moves to Returned / Failed Delivery.

Viewing the details of an order

For any order (whatever its status), click View in the context menu to open the detail page. There you will find:

• Header: number S0xxxx, internal reference WA-SOR-..., date and status
• Products: photo, name, EAN, SKU, quantity, unit price
• Financial section: net total, delivery fees, and the Net Collect Amount (the net amount that will be paid to you)
• Full history: each dated event with the actor (System, Store administrator, Customer)
• Delivery: carrier, mode, status and clickable tracking number
• OTP: the code given by the courier, to enter at collection

Filtering and searching your orders

The filter bar lets you:

• Filter by date: select a start date and/or an end date
• Filter by delivery type: All, W NOW or W COMFORT
• Search: by order number, customer name, etc.

The status tabs (Pending, Approved, Processing…) complement these filters to quickly isolate the orders that need your attention.

In case of a problem

Order cancelled with a technical code (e.g. "out_of_stock"): this code is shown in the "Cancellation Reason" section of the detail page. If the cancellation came from the system and not from you, contact Wasal support with the S0xxxx order number.

Order stuck on a status: check the corresponding tab. If an order has been in Approved for several hours and you have not yet marked it as ready, that is your next action.

Incorrect net amount: the Net Collect Amount shown in the details corresponds to the amount after deduction of the Wasal commission and applicable fees. See the article Understanding your payments for the details of the calculation.

Going further

• Understanding your payments
• Managing returns and refunds
• Wasal commissions and fees