Processing an order
Step-by-step guide to processing and shipping an order received on Wasal.
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This article explains how to process an order from the Wasal Seller Portal, at every stage of the 3PL workflow — from receipt through to invoicing.
Before you start
Access your list of orders via seller.wasal.com → Orders. You must have an active seller account with at least one store set up.
The order list
The main page displays all your orders in a table with the following columns:
- Order number — format S0xxxx (e.g. S01977)
- Delivery provider — the assigned carrier (POWER DELIVERY, FUTURAMA, etc.)
- Delivery type — W NOW or W COMFORT (see the dedicated section below)
- Payment type — e.g. Cash on delivery
- Order date — sorted from most recent to oldest by default
- Number of products
- Price — in DHS
- Status
You can click on each column header to sort. At the bottom of the page, adjust the number of rows displayed (20 by default) or enable compact view.
The 11 order statuses
The table filters orders by status via the tabs at the top of the page. Here is what each status means for you as a seller:
| Status | What it means | Action required? |
|---|---|---|
| Pending | New order, not yet processed | Yes — Approve or Decline |
| Approved | You have approved the order | Yes — Mark as ready |
| Ready To Be Picked Up | Parcel ready, the carrier will come to collect it | No — awaiting collection |
| In Progress | Carrier has collected, delivery in progress | No — automatic tracking |
| Delivered | Order delivered to the customer | No — automatic invoicing |
| Invoiced | Order settled and invoiced | No — final state |
| Declined | You have refused the order | No — final state |
| Cancelled | Order cancelled (stock, customer, etc.) | No — final state |
| Returned / Delivery Failed | Delivery failed or customer return | No — see details |
| Payment Pending | Awaiting payment confirmation | No |
| All | Aggregated view of all orders | — |
The only two stages where you must act manually are: Pending (approve) and Approved (mark as ready). All other 3PL transitions are automatic.
W NOW vs W COMFORT — the two delivery types
W NOW: express delivery, short lead time. The carrier collects quickly after you mark the order as ready.
W COMFORT: standard delivery, wider collection window. Suited to products that require more preparation time.
The type is set by the buyer at the time of the order. You can see it in the "Delivery type" column and you can filter by this criterion.
Processing an order: the detailed steps
Step 1 — Approve the order (status: Pending)
When a new order arrives, it appears in the Pending tab.
Click the expand button (arrow) on the right of the row to see the inline details: product photo, name, EAN, SKU, quantity and unit price.
Confirm that you have the product in stock and that the requested quantity is available.
Open the context menu (three dots) and choose Approve to confirm, or Decline if you cannot fulfill the order (out of stock, etc.).
If you decline an order, state the reason. Repeated cancellations without justification can impact your seller score.
Step 2 — Prepare the parcel and mark it ready (status: Approved)
The order moves to the Approved tab. The system automatically creates the 3PL order in the background (3PL: CREATED event).
Pack the product carefully. Print the delivery note from the order detail page.
On the detail page, find the Scan for delivery section. This QR code will be scanned by the courier at collection. You can print it with the dedicated button.
In the order's context menu, click Mark as ready. The order moves to the Ready To Be Picked Up status.
Step 3 — Wait for collection and delivery (automatic)
Once you have marked the order as ready, the following steps are entirely handled by Wasal and the carrier:
- 3PL: COLLECTED — the courier has come to collect the parcel
- 3PL: DELIVERING — the parcel is out for delivery
- 3PL: DELIVERED — delivery confirmed at the customer
- Invoiced — the order is settled automatically
If a delivery fails, the system records a 3PL: REPORTED event and a new attempt is scheduled. If delivery remains impossible, the order moves to Returned / Delivery Failed.
Viewing the details of an order
For any order (whatever its status), click View in the context menu to open the detail page. There you will find:
- Header: number S0xxxx, internal reference WA-SOR-..., date and status
- Products: photo, name, EAN, SKU, quantity, unit price
- Financial section: net total, delivery fees, and the Net Collect Amount (the net amount that will be paid to you)
- Full history: each dated event with the actor (System, Store administrator, Customer)
- Delivery: carrier, mode, status and clickable tracking number
- QR code: to present to the courier at collection
Filtering and searching your orders
The filter bar lets you:
- Filter by date: select a start date and/or an end date
- Filter by delivery type: All, W NOW or W COMFORT
- Search: by order number, customer name, etc.
The status tabs (Pending, Approved, In Progress…) complement these filters to quickly isolate the orders that need your attention.
In case of a problem
Order cancelled with a technical code (e.g. "out_of_stock"): this code is shown in the "Cancellation Reason" section of the detail page. If the cancellation came from the system and not from you, contact Wasal support with the S0xxxx order number.
Order stuck on a status: check the corresponding tab. If an order has been in Approved for several hours and you have not yet marked it as ready, that is your next action.
Incorrect net amount: the Net Collect Amount shown in the details corresponds to the amount after deduction of the Wasal commission and delivery fees. See the article Understanding your payments for the details of the calculation.
Going further
Related reading
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