Articles tagged “orders”

Step-by-step guide to processing and shipping an order received on Wasal.

How to access your list of returns on the Wasal portal, filter requests, and process each return efficiently.

Answers to frequently asked questions about managing orders and delivery on Wasal.

Cash on delivery or card: official ANRT and Bank Al-Maghrib figures, refused parcels, collecting payment, and how payments work on Wasal.

How to respond to a buyer complaint on Wasal: deadlines, evidence to provide, support arbitration, and how to contest an unfavorable decision.

Deadlines to meet for order processing, service levels (SLA), and penalties in case of non-compliance.

Take a tour of the Wasal Seller Portal: menu, dashboard, orders table and key sections to get off to a strong start as a seller.

See the orders cancelled on Wasal, understand the reasons (out of stock, etc.) and prevent future cancellations.

Run your Wasal store from your phone: orders, stock, sales statistics and instant notifications, without ever opening a computer.

From October 15, 2026, any W-Comfort order still unprocessed 24 hours after its processing time is cancelled. Understand the rule and how to avoid it.

Once your store goes live, a Wasal advisor supports you for 30 days: the scheduled calls, what each one covers and how to get ready for them.

Video tutorial: learn how to process, prepare, and ship your orders from the Wasal Seller Portal.