Articles tagged “orders”
8 articles
Processing an order
Step-by-step guide to processing and shipping an order received on Wasal.
Managing returns and refunds
How to access your list of returns on the Wasal portal, filter requests, and process each return efficiently.
Questions about orders and delivery
Answers to frequently asked questions about managing orders and delivery on Wasal.
Handling a customer dispute
How to respond to a buyer complaint on Wasal: deadlines, evidence to provide, support arbitration, and appeals in case of an unfavorable decision.
SLA and penalties
Deadlines to meet for order processing, service levels (SLA), and penalties in case of non-compliance.
Discovering the Wasal Seller Portal
Take a tour of the Wasal Seller Portal: sidebar, dashboard, orders table and key sections to get off to a strong start as a seller.
View and understand your cancellations
See the orders cancelled on Wasal, understand the reasons (out of stock, etc.) and prevent future cancellations.
How to Manage Your Orders
Video tutorial: learn how to process, prepare, and ship your orders from the Wasal Seller Portal.

