Category · 07 articles
Orders
Process and ship your orders, and handle cancellations, returns, refunds and customer disputes on Wasal.
Processing an order
Step-by-step guide to processing and shipping an order received on Wasal.
Managing returns and refunds
How to access your list of returns on the Wasal portal, filter requests, and process each return efficiently.
Shipping best practices
How to pack your orders well, meet the SLA deadlines and hand the parcel to the Wasal 3PL courier to keep your customers satisfied.
Handling a customer dispute
How to respond to a buyer complaint on Wasal: deadlines, evidence to provide, support arbitration, and how to contest an unfavorable decision.
View and understand your cancellations
See the orders cancelled on Wasal, understand the reasons (out of stock, etc.) and prevent future cancellations.
Opening a claim with Wasal support
Use the claims module to contact Wasal support about a delivery, product, payment, or customer issue.
Automatic cancellation of unprocessed orders
From October 15, 2026, any W-Comfort order still unprocessed 24 hours after its processing time is cancelled. Understand the rule and how to avoid it.