Category · 06 articles
Orders
Process your orders and handle returns
Processing an order
Step-by-step guide to processing and shipping an order received on Wasal.
Managing returns and refunds
How to access your list of returns on the Wasal portal, filter requests, and process each return efficiently.
Shipping best practices
How to properly pack and ship your orders to satisfy your customers on Wasal.
Handling a customer dispute
How to respond to a buyer complaint on Wasal: deadlines, evidence to provide, support arbitration, and appeals in case of an unfavorable decision.
View and understand your cancellations
See the orders cancelled on Wasal, understand the reasons (out of stock, etc.) and prevent future cancellations.
Opening a claim with Wasal support
Use the claims module to contact Wasal support about a delivery, product, payment, or customer issue.