Frequently asked questions

Go to wasal.com and click Become a seller. Fill in the registration form with your email and a password. You will receive a confirmation email to activate your account.

Yes, registering and creating your store are entirely free. Wasal only charges a commission when you make a sale.

No, each seller can only have one store associated with their account. If you sell in several categories, you can group them within the same store.

Click Forgot password on the login page. A reset link will be sent to your email address. The link is valid for 24 hours.

Contact Wasal support via My account → Support to request the deletion of your account. Your data will be deleted within 30 days in accordance with our privacy policy.

You receive a notification by email and an alert in your dashboard. Also enable push notifications in Settings → Notifications so you never miss anything.

You have 24 hours to confirm an order. After this deadline, the order is automatically cancelled and your reliability rate is affected.

Wasal offers an integrated delivery service. All you need to do is prepare the parcel — a courier will come to collect it at the address you provided. You can also use your own carrier.

Delivery fees are paid by the buyer. The amount is calculated automatically based on weight and destination.

Contact Wasal support with the tracking number. Our team will open an investigation with the carrier. In the meantime, the payment remains on hold.

The first transfer takes place at the next bi-monthly cycle (the 15th or the 30th of the month) after your first sales have cleared the 7-day withdrawal period. If you deliver a first order on the 5th of the month, the payment will arrive around the 30th.

The commission is applied to the sale price including tax, excluding delivery fees. The rate depends on the product sub-category: check yours in My store → Commission tab of the Seller Portal. Full details in Commissions and fees.

Several reasons are possible:

• Returns or refunds during the period are deducted
• SLA penalties (shipping delays, cancellations) are withheld
• Commissions and any service fees
• Interbank delays — the amount shown is net, but your bank may take 1 to 3 business days

Check the details in My account → Billing → Payments and export the CSV to reconstruct it line by line.

No. Payments follow a fixed cycle (the 15th and the 30th of the month) to cover the buyer's withdrawal period and ensure the platform's financial stability. No exceptions.

All payouts are made by bank transfer to the RIB entered in your account. Wasal does not pay in cash, by cheque or via mobile wallet.

No — commission invoices are generated automatically by Wasal. You can download them from My account → Billing → Invoices. See Download your invoices.

For the end buyer, Wasal also generates the sales invoice if you are subject to VAT. Remember to configure your tax status in My account → Tax information.

Yes. Wasal invoices contain all the elements required by the DGI: tax identifiers, legal notices, itemised VAT, sequential numbering. They are kept for 5 years in your workspace and can be exported in bulk for your accountant.

Yes, but not from the portal: the RIB is entered only once during onboarding and there is no standalone edit page. To change it, contact your account manager at 05 22 09 43 43. See Understanding your payments for the details.

1. First check that the transfer appears as "Completed" in Billing → Payments
2. Check with your bank — interbank delays can reach 3 business days
3. If it has been more than 5 business days after the announced date, contact support with your payout number and an up-to-date RIB

Yes, like any business income. The CSV exports and commission invoices allow you to feed your tax return (IR or IS depending on your status). Consult your accountant for the tax regime suited to your turnover.

• Track your payments in real time
• Understanding your payments
• Download your invoices
• Commissions and fees

Log in to seller.wasal.com then navigate to /dashboard/faqs. The page opens on an accordion of 48 questions. Click on a question to expand the answer.

Important: the portal FAQ has neither a search bar nor filters. Scroll through the page to find your question.

The FAQ addresses the following subjects:

• Orders: cancellation, acceptance and preparation times, real-time tracking
• Penalties and Seller Score: calculation, impact on commission, disputes
• Payment: settlement time (8 business days), sales statements, fees and commissions
• Products and moderation: validation duration, prohibited products, visibility requirements
• Returns: policy, notification, receipt, fees charged to the seller
• Marketing and commercial promotions: participation conditions, promotional tools, fees

The answers are in plain text — no images or videos. For detailed guides with step-by-step screenshots, consult Wasal Academy (this site).

If you cannot find your answer, two channels are available at the bottom of the FAQ page:

• Contact form: fill in the Name, Email, Subject and Message fields, then click "Submit Now"
• Floating WhatsApp: the button in the bottom-right corner of the screen lets you open a direct conversation

Use the portal FAQ for quick answers about Wasal processes: timelines, penalties, payments.

Use Wasal Academy for complete tutorials with screenshots: adding a product, managing your orders, understanding your invoice.