Complete your store's KYC verification
Complete your Wasal store's KYC verification: progress tracking, the 7-step wizard and the documents to prepare (ID card, bank details, trade register, ICE).
On this page
KYC verification is done directly in the Seller Portal, from your store settings. This article shows you where to find it, what the wizard asks for and which documents to prepare.
Where to find the verification
Open My store
In the Seller Portal menu, click My store ▸ then Settings.
Click the Verification (KYC) tab
It is the last tab on the page.
Tracking your progress
The tab shows the Verification progress card: a status badge (for example "To complete") and a Completion bar in percent.
Below it, six clickable blocks each show their own completion:
- Profil (Profile)
- Infos légales (Legal information)
- Documents
- Paiement (Payment)
- Logistique (Logistics)
- Contrat (Contract)
Click a block to open the wizard at the matching step.
Always go through the blocks to open the wizard: a direct link to a specific step is not taken into account.
The 7 steps of the wizard
The wizard has seven steps: Profile, Legal information, Documents, Payment, Logistics, Contract and Submit. The Back and Next buttons move you from one step to the next.
| Step | What you are asked for |
|---|---|
| Profile | Your store profile: Company, Self-employed, Cooperative, Individual, Association or Craftsperson |
| Legal information | Company name, Legal representative, ICE, RC (Trade register) |
| Documents | Your supporting documents to upload (see below) |
| Payment | Bank name, IBAN |
| Logistics | Contact name, Phone, Email, City, Neighborhood, Address, and the location of your fulfillment center (Latitude, Longitude) |
| Contract | The contract, once the previous steps are completed |
| Submit | Last step of the wizard |
At the Contract step, the portal displays "No contract available yet. Complete the previous steps first." This message is normal as long as the previous steps are not finished.
Preparing your documents
At the Documents step, the portal asks you to upload "the documents required for your store type". Accepted formats are PDF, JPG and PNG, with a 10 MB maximum per file.
The list depends on the store type you chose at the Profile step. Below is the one observed on an account; yours may differ. Labels are displayed in English.
Required documents (marked with an asterisk)
- Signed Contract: the Wasal contract signed by the legal representative
- ID Card: the legal representative's national ID card, front and back
- RIB: with the bank branch's ink stamp, and a name matching your legal documents
- RC (Trade Register): your trade register
- Modèle J: used to check consistency between the contract signatory and the ICE
- ICE Certificate: your ICE certificate
Optional documents
- Power of Attorney: required if the contract signatory is not the legal representative named in the Modèle J
- OMPIC Attestation
- Exclusivity Document
Scan your documents flat and in good light, and check that the name on the RIB matches your legal documents before uploading them.
If something goes wrong
- You cannot find the tab: check that you are in My store ▸ Settings, then look at the far end of the tab bar.
- A file is rejected: check the format (PDF, JPG or PNG) and the size (10 MB maximum).
- You are not sure which document to provide: go back to the Profile step to check the store type you chose, then contact support through the portal's chat bubble.
Going further
Related reading
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