Questions about orders and delivery
Answers to frequently asked questions about managing orders and delivery on Wasal.
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How am I notified of a new order?
You receive a notification by email and an alert in your dashboard. Also enable push notifications in Settings → Notifications so you never miss anything.
What is the deadline to confirm an order?
You have 24 hours to confirm an order. After this deadline, the order is automatically cancelled and your reliability rate is affected.
Who handles the delivery?
Wasal offers an integrated delivery service. All you need to do is prepare the parcel — a courier will come to collect it at the address you provided. You can also use your own carrier.
How much does delivery cost?
Delivery fees are paid by the buyer. The amount is calculated automatically based on weight and destination.
An order was delivered but the buyer says they did not receive it?
Contact Wasal support with the tracking number. Our team will open an investigation with the carrier. In the meantime, the payment remains on hold.
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