Consulting the Seller Portal FAQ

The Seller Portal includes a 48-question FAQ that is directly accessible from your seller account. It is the starting point for any quick operational question — without leaving the portal.

Accessing the portal FAQ

Log in to seller.wasal.com then navigate to /dashboard/faqs. The page opens on an accordion of 48 questions. Click on a question to expand the answer.

Important: the portal FAQ has neither a search bar nor filters. Scroll through the page to find your question.

Topics covered

The FAQ addresses the following subjects:

• Orders: cancellation, acceptance and preparation times, real-time tracking
• Penalties and Seller Score: calculation, impact on commission, disputes
• Payment: settlement time (8 business days), sales statements, fees and commissions
• Products and moderation: validation duration, prohibited products, visibility requirements
• Returns: policy, notification, receipt, fees charged to the seller
• Marketing and commercial promotions: participation conditions, promotional tools, fees

The answers are in plain text — no images or videos. For detailed guides with step-by-step screenshots, consult Wasal Academy (this site).

Contacting support from the FAQ

If you cannot find your answer, two channels are available at the bottom of the FAQ page:

• Contact form: fill in the Name, Email, Subject and Message fields, then click "Submit Now"
• Floating WhatsApp: the button in the bottom-right corner of the screen lets you open a direct conversation

Portal FAQ or Wasal Academy?

Use the portal FAQ for quick answers about Wasal processes: timelines, penalties, payments.

Use Wasal Academy for complete tutorials with screenshots: adding a product, managing your orders, understanding your invoice.