Wasal platform
SLA (service deadlines)
The deadlines you commit to meeting for each Wasal order: order acceptance, then parcel preparation, depending on the W-Now or W-Comfort mode.
SLA stands for Service Level Agreement. These are the deadlines you commit to meeting when processing each order on Wasal.
Two deadlines matter: accepting the order (40 minutes maximum in W-Now, 12 hours in W-Comfort), then preparing the parcel marked "Ready to collect" (10 minutes in W-Now, 75 minutes in W-Comfort).
For example, if a W-Now order arrives at 10:00, you must accept it before 10:40, then prepare the parcel within the following 10 minutes. If you exceed these deadlines, penalties apply.
The deadlines only run during your store's opening hours: the countdown is paused outside of those hours.