Creating a user on the Seller Portal
Add team members to your Wasal seller account, define their role and manage their access from the My Users section.
On this page
This article is intended for sellers who want to give their collaborators access to the Seller Portal. You will learn how to create a user, choose their role and manage your team list.
Before you begin
You must be signed in with an account that has the Store Administrator role. Only this role can create and manage users.
Accessing user management
In the Seller Portal sidebar, go to SETTINGS > My Users. Two submenus appear:
- User list — view, filter and manage existing accounts
- Create a new user — add a new team member
Viewing the user list
The list shows all your team members with the following columns: Name, Email, Phone, Role, Status.
Filtering and searching
Three tools are available at the top of the list:
- Status tabs: All / Active / Inactive
- Filter by Role: a dropdown to display a specific role
- Text search: a free-text field to find a user by name or email
Actions on an existing user
Each row offers two actions:
- Manage profile — opens the account details (General and Security tabs)
- "..." menu — two options: Deactivate (moves the user to Inactive status) or Delete (permanent removal)
Creating a new user
In the sidebar, click Create a new user (or go directly to
seller.wasal.com/dashboard/user/new).Complete the 7 fields of the form:
Field Required Notes First name Yes — Last name Yes — Username Yes Cannot be changed after creation Email address Yes Use a unique email for each user Role Yes Default: Store User Phone number No — Password Yes Minimum 8 characters Select the role suited to the team member's responsibilities. Three levels are available:
- Store User — the lowest level (selected by default)
- Store Manager — the intermediate level
- Store Administrator — the highest level, with full access
Click Create User to finalize. The new user appears immediately in the list.
The Role and the Username cannot be changed after creation. Think carefully before confirming — if a mistake slips in, you will have to delete the account and create a new one.
Use a unique email address for each user. Duplicates have been observed in the portal and can lead to access conflicts.
Managing a user's profile
From the list, click Manage profile to open the account details. Two tabs are available:
- General: First name, Last name, Email, Phone — editable via the "Save changes" button. The Username and Role appear here but are disabled (cannot be changed).
- Security: lets you change the password (old password required, new one at least 8 characters).
Troubleshooting
- You do not see the "My Users" menu: check that your account has the Store Administrator role.
- You want to change a user's role: this action is not available through the current interface. Contact Wasal support.
- A user can no longer sign in: check their status in the list (Inactive tab) — they may have been deactivated by mistake.
To contact support: use the floating WhatsApp button available at the bottom of every Seller Portal page, or the Contact page.
Going further
Related reading
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