How to Manage Your Orders
Video tutorial: learn how to process, prepare, and ship your orders from the Wasal Seller Portal.
On this page
Video tutorial
What you will learn
This video walks you through the complete management of your orders on the Seller Portal: from receipt to shipping.
Review your new orders — Go to the Orders section to see your pending orders.
Accept the order — Confirm that you can fulfill the order within the required time frame.
Prepare the parcel — Pack the product in accordance with the Wasal packaging guidelines.
Mark as "Ready to collect" — Indicate that the parcel is ready for the carrier.
Track the delivery — Check the delivery status in your dashboard.
Respect the SLA deadlines: 40 minutes to accept a W-Now order and 12 hours for a W-Comfort order. Exceeding them results in penalties.
See also in Orders.
Related reading
Was this article helpful?

