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How to Manage Your Orders

Video tutorial: learn how to process, prepare, and ship your orders from the Wasal Seller Portal.

1 min read
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Video tutorial

What you will learn

This video walks you through the complete management of your orders on the Seller Portal: from receipt to shipping.

  1. 01

    Review your new orders — Go to the Orders section to see your pending orders.

  2. 02

    Accept the order — Confirm that you can fulfill the order within the required time frame.

  3. 03

    Prepare the parcel — Pack the product in accordance with the Wasal packaging guidelines.

  4. 04

    Mark as "Ready to collect" — Indicate that the parcel is ready for the carrier.

  5. 05

    Track the delivery — Check the delivery status in your dashboard.

Respect the SLA deadlines: 40 minutes to accept a W-Now order and 12 hours for a W-Comfort order. Exceeding them results in penalties.


See also in Orders.

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