E-commerce & marketplace
Right of withdrawal
Period during which an online buyer can cancel a purchase without giving a reason: 7 days after receipt in Morocco, under Law 31-08.
The right of withdrawal allows a buyer who ordered at a distance to cancel the purchase, without giving a reason or paying a penalty. In Morocco, Law 31-08 gives them 7 days from receipt of the product. This period rises to 30 days if the seller has not confirmed the mandatory sale information in writing. Only the return costs may remain payable by the buyer, and the seller refunds them no later than 15 days after the withdrawal.
For example, a customer receives a jacket ordered on Wasal, but does not like it. They have 7 days to request a return, even if the jacket matches its description. Some products are excluded from this right, such as personalised products or those that perish quickly.
On Wasal, return deadlines, accepted reasons and who pays the return costs are detailed in the Complete Return Policy.