https://academy.wasal.com/en Guides and tutorials for Wasal marketplace sellers en Thu, 23 Jul 2026 14:11:37 GMT https://academy.wasal.com/en/categories/catalogue-produits/importer-produits-excel https://academy.wasal.com/en/categories/catalogue-produits/importer-produits-excel Upload your products in bulk to Wasal using Excel import, with or without variants. Wed, 10 Jun 2026 00:00:00 GMT excel import products catalog import-errors https://academy.wasal.com/en/categories/compte-vendeur/desactiver-boutique https://academy.wasal.com/en/categories/compte-vendeur/desactiver-boutique Pause your Wasal store without losing your products, your order history, or your statistics: procedure and reactivation conditions. Wed, 10 Jun 2026 00:00:00 GMT store deactivation pause seller-portal https://academy.wasal.com/en/categories/consignation/presentation-wfc https://academy.wasal.com/en/categories/consignation/presentation-wfc Outsource your logistics with the WFC: Wasal stores, prepares and ships your orders through a robotized warehouse. Discover the service and how to submit a request. Tue, 28 Apr 2026 00:00:00 GMT wfc fulfillment consignment logistics robotization storage seller-portal https://academy.wasal.com/en/categories/compte-vendeur/score-vendeur https://academy.wasal.com/en/categories/compte-vendeur/score-vendeur Where to find your performance score in the Wasal portal, how to read it (grade A to E, percentage) and which concrete actions improve it. Thu, 16 Apr 2026 00:00:00 GMT seller-score performance reputation seller-portal https://academy.wasal.com/en/categories/catalogue-produits/creer-fiche-produit https://academy.wasal.com/en/categories/catalogue-produits/creer-fiche-produit Learn how to create and publish a complete product listing on Wasal: photos, trilingual title, variants, SKU, and publication status in just a few minutes. Tue, 14 Apr 2026 00:00:00 GMT products catalog photos variants sku https://academy.wasal.com/en/categories/catalogue-produits/gerer-collections https://academy.wasal.com/en/categories/catalogue-produits/gerer-collections Create themed collections to group your products together and showcase them on your Wasal store. Tue, 14 Apr 2026 00:00:00 GMT collections catalog merchandising seller-portal https://academy.wasal.com/en/categories/catalogue-produits/gerer-offres https://academy.wasal.com/en/categories/catalogue-produits/gerer-offres Boost your sales with Wasal's 4 offer types: free shipping, bundle pack, buy X get Y, and quantity discount. Tue, 14 Apr 2026 00:00:00 GMT offers bundle discount marketing seller-portal https://academy.wasal.com/en/categories/catalogue-produits/gerer-promotions https://academy.wasal.com/en/categories/catalogue-produits/gerer-promotions The Promotions module lets you sign up for the promotional campaigns organized by Wasal to boost your sales. Tue, 14 Apr 2026 00:00:00 GMT promotions campaigns marketing seller-portal https://academy.wasal.com/en/categories/catalogue-produits/gestionnaire-fichiers https://academy.wasal.com/en/categories/catalogue-produits/gestionnaire-fichiers Upload and organize reusable files (images, documents) for your product listings and engaging moments. Tue, 14 Apr 2026 00:00:00 GMT file-manager upload assets seller-portal https://academy.wasal.com/en/categories/catalogue-produits/moments-engageants https://academy.wasal.com/en/categories/catalogue-produits/moments-engageants Use Wasal's Engaging Moments to create visual posts with clickable products and boost your visibility. Tue, 14 Apr 2026 00:00:00 GMT engaging-moments social-commerce shoppable-content marketing visibility https://academy.wasal.com/en/categories/catalogue-produits/ventes-flash https://academy.wasal.com/en/categories/catalogue-produits/ventes-flash Wasal Flash Sales are timed, high-traffic events. Learn how to take part and track your performance. Tue, 14 Apr 2026 00:00:00 GMT flash-sales events marketing seller-portal https://academy.wasal.com/en/categories/commandes/gerer-annulations https://academy.wasal.com/en/categories/commandes/gerer-annulations See the orders cancelled on Wasal, understand the reasons (out of stock, etc.) and prevent future cancellations. Tue, 14 Apr 2026 00:00:00 GMT cancellations orders out-of-stock seller-portal https://academy.wasal.com/en/categories/commandes/gerer-retours-et-remboursements https://academy.wasal.com/en/categories/commandes/gerer-retours-et-remboursements How to access your list of returns on the Wasal portal, filter requests, and process each return efficiently. Tue, 14 Apr 2026 00:00:00 GMT returns refunds orders https://academy.wasal.com/en/categories/commandes/gerer-un-litige-client https://academy.wasal.com/en/categories/commandes/gerer-un-litige-client How to respond to a buyer complaint on Wasal: deadlines, evidence to provide, support arbitration, and appeals in case of an unfavorable decision. Tue, 14 Apr 2026 00:00:00 GMT disputes complaints support orders returns https://academy.wasal.com/en/categories/commandes/module-reclamation https://academy.wasal.com/en/categories/commandes/module-reclamation Use the claims module to contact Wasal support about a delivery, product, payment, or customer issue. Tue, 14 Apr 2026 00:00:00 GMT claim support helpdesk tickets seller-portal https://academy.wasal.com/en/categories/commandes/traiter-une-commande https://academy.wasal.com/en/categories/commandes/traiter-une-commande Step-by-step guide to processing and shipping an order received on Wasal. Tue, 14 Apr 2026 00:00:00 GMT orders shipping delivery https://academy.wasal.com/en/categories/compte-vendeur/creer-un-utilisateur https://academy.wasal.com/en/categories/compte-vendeur/creer-un-utilisateur Add team members to your Wasal seller account, define their role and manage their access from the My Users section. Tue, 14 Apr 2026 00:00:00 GMT user account team seller-portal roles https://academy.wasal.com/en/categories/compte-vendeur/parametres-boutique https://academy.wasal.com/en/categories/compte-vendeur/parametres-boutique Configure your Wasal store: information, logo, banner, social media, availability, notifications and public holidays. Tue, 14 Apr 2026 00:00:00 GMT store-settings configuration branding seller-portal https://academy.wasal.com/en/categories/compte-vendeur/tableau-de-bord-analytique https://academy.wasal.com/en/categories/compte-vendeur/tableau-de-bord-analytique Discover the KPIs, charts and performance indicators available in the Wasal Seller Portal to steer your sales. Tue, 14 Apr 2026 00:00:00 GMT dashboard statistics performance analytics seller-portal https://academy.wasal.com/en/categories/facturation/comprendre-vos-paiements https://academy.wasal.com/en/categories/facturation/comprendre-vos-paiements Twice-monthly 15/30 cycle, commissions by sub-category, bank details at onboarding: everything a Wasal seller needs to know about how payments work. Tue, 14 Apr 2026 00:00:00 GMT payments commissions transfers onboarding seller-portal https://academy.wasal.com/en/categories/facturation/conditions-speciales https://academy.wasal.com/en/categories/facturation/conditions-speciales Access the special conditions you negotiated with Wasal: commission, packaging, CMI, cash/COD, consignment. Tue, 14 Apr 2026 00:00:00 GMT special-conditions commission fees seller-portal https://academy.wasal.com/en/categories/facturation/fiscalite-vendeur https://academy.wasal.com/en/categories/facturation/fiscalite-vendeur VAT, corporate income tax, sole proprietor status and withholding tax: the tax obligations of a Moroccan marketplace seller explained simply. Tue, 14 Apr 2026 00:00:00 GMT taxation vat taxes sole-proprietor accounting https://academy.wasal.com/en/categories/facturation/suivre-vos-paiements https://academy.wasal.com/en/categories/facturation/suivre-vos-paiements Go to My invoices to track your payments in real time: Table view, Statement view, PDF download, and Payout tracking in Analytics. Tue, 14 Apr 2026 00:00:00 GMT payments transfers invoices seller-portal accounting https://academy.wasal.com/en/categories/facturation/telecharger-vos-factures https://academy.wasal.com/en/categories/facturation/telecharger-vos-factures View and download your invoices as PDF files from the Wasal Seller Portal: understanding the columns, filtering by status and handing the PDF to your accountant. Tue, 14 Apr 2026 00:00:00 GMT invoices accounting payments wasal-commission seller-portal https://academy.wasal.com/en/categories/faq/consulter-faqs-portail https://academy.wasal.com/en/categories/faq/consulter-faqs-portail The FAQ built into the Seller Portal contains 48 quick answers to the most frequent questions from Wasal sellers. Tue, 14 Apr 2026 00:00:00 GMT faq support seller-portal https://academy.wasal.com/en/categories/faq/questions-paiements-et-facturation https://academy.wasal.com/en/categories/faq/questions-paiements-et-facturation Answers to Wasal sellers' frequently asked questions about commissions, bank transfers, invoices, payment timelines and Moroccan taxation. Tue, 14 Apr 2026 00:00:00 GMT payments commissions invoices FAQ transfers https://academy.wasal.com/en/categories/onboarding/decouvrir-seller-portal https://academy.wasal.com/en/categories/onboarding/decouvrir-seller-portal Take a tour of the Wasal Seller Portal: sidebar, dashboard, orders table and key sections to get off to a strong start as a seller. Tue, 14 Apr 2026 00:00:00 GMT seller-portal dashboard first-steps orders navigation https://academy.wasal.com/en/categories/onboarding/s-inscrire-sur-wasal https://academy.wasal.com/en/categories/onboarding/s-inscrire-sur-wasal How to become a seller on Wasal step by step: requirements, required documents (CIN, RC, ICE, RIB), account creation and store validation. Tue, 14 Apr 2026 00:00:00 GMT registration become-a-seller first-steps documents validation https://academy.wasal.com/en/categories/catalogue-produits/integration-api https://academy.wasal.com/en/categories/catalogue-produits/integration-api Connect your system to Wasal via the API to automate the management of your products and orders. Mon, 13 Apr 2026 00:00:00 GMT API integration technical automation https://academy.wasal.com/en/categories/catalogue-produits/photos-produits-reussies https://academy.wasal.com/en/categories/catalogue-produits/photos-produits-reussies Practical tips for photographing your products and maximizing your sales on Wasal. Mon, 13 Apr 2026 00:00:00 GMT photos products tips https://academy.wasal.com/en/categories/catalogue-produits/strategie-de-prix https://academy.wasal.com/en/categories/catalogue-produits/strategie-de-prix How to set competitive prices on Wasal while protecting your margins. Mon, 13 Apr 2026 00:00:00 GMT pricing strategy margin https://academy.wasal.com/en/categories/catalogue-produits/uploader-moment https://academy.wasal.com/en/categories/catalogue-produits/uploader-moment Create and publish Moments on Wasal to showcase your products. Mon, 13 Apr 2026 00:00:00 GMT moments marketing visibility content https://academy.wasal.com/en/categories/catalogue-produits/visibilite-et-marketing https://academy.wasal.com/en/categories/catalogue-produits/visibilite-et-marketing Techniques to make your products more visible and attract more buyers on Wasal. Mon, 13 Apr 2026 00:00:00 GMT marketing visibility seo https://academy.wasal.com/en/categories/commandes/bonnes-pratiques-expedition https://academy.wasal.com/en/categories/commandes/bonnes-pratiques-expedition How to properly pack and ship your orders to satisfy your customers on Wasal. Mon, 13 Apr 2026 00:00:00 GMT shipping delivery packaging https://academy.wasal.com/en/categories/compte-vendeur/optimiser-votre-tableau-de-bord https://academy.wasal.com/en/categories/compte-vendeur/optimiser-votre-tableau-de-bord Learn how to use your seller dashboard to track your performance and make better decisions. Mon, 13 Apr 2026 00:00:00 GMT dashboard statistics performance https://academy.wasal.com/en/categories/contrat-et-conditions/commissions-et-frais https://academy.wasal.com/en/categories/contrat-et-conditions/commissions-et-frais How commissions work by sub-category, payment and packaging fees on Wasal, and where to check the rates applied to your products. Mon, 13 Apr 2026 00:00:00 GMT commissions fees payments pricing https://academy.wasal.com/en/categories/contrat-et-conditions/contrat-intermediation https://academy.wasal.com/en/categories/contrat-et-conditions/contrat-intermediation A clear summary of the contract that binds every seller to the Wasal platform: Wasal's role, obligations, term, and termination. Mon, 13 Apr 2026 00:00:00 GMT contract legal obligations https://academy.wasal.com/en/categories/contrat-et-conditions/politique-de-retour https://academy.wasal.com/en/categories/contrat-et-conditions/politique-de-retour Everything you need to know about returns: deadlines, accepted reasons, non-eligible products, and seller responsibilities. Mon, 13 Apr 2026 00:00:00 GMT returns refunds policy customers https://academy.wasal.com/en/categories/contrat-et-conditions/produits-interdits https://academy.wasal.com/en/categories/contrat-et-conditions/produits-interdits Complete list of products prohibited for sale on the Wasal platform: electronics, cosmetics, jewelry and more. Mon, 13 Apr 2026 00:00:00 GMT prohibited-products rules compliance https://academy.wasal.com/en/categories/contrat-et-conditions/sla-et-penalites https://academy.wasal.com/en/categories/contrat-et-conditions/sla-et-penalites Deadlines to meet for order processing, service levels (SLA), and penalties in case of non-compliance. Mon, 13 Apr 2026 00:00:00 GMT sla penalties deadlines orders https://academy.wasal.com/en/categories/onboarding/se-connecter-seller-portal https://academy.wasal.com/en/categories/onboarding/se-connecter-seller-portal Sign in to the Wasal Seller Portal in just a few clicks: URL, credentials, password recovery, and your first bearings in the seller dashboard. Mon, 13 Apr 2026 00:00:00 GMT seller-portal sign-in first-steps https://academy.wasal.com/en/categories/tutoriels-video/creer-produit-avec-variation https://academy.wasal.com/en/categories/tutoriels-video/creer-produit-avec-variation Video tutorial: create a product with variants (size, color) on the Wasal Seller Portal. Mon, 13 Apr 2026 00:00:00 GMT video products variants catalog https://academy.wasal.com/en/categories/tutoriels-video/creer-produit-sans-variation https://academy.wasal.com/en/categories/tutoriels-video/creer-produit-sans-variation Video tutorial: create a simple product listing (no size or color) on the Wasal Seller Portal. Mon, 13 Apr 2026 00:00:00 GMT video products catalog seller-portal https://academy.wasal.com/en/categories/tutoriels-video/creer-un-utilisateur https://academy.wasal.com/en/categories/tutoriels-video/creer-un-utilisateur Video tutorial: add new users to your seller account on the Wasal Seller Portal. Mon, 13 Apr 2026 00:00:00 GMT video user account seller-portal https://academy.wasal.com/en/categories/tutoriels-video/creer-urls-images https://academy.wasal.com/en/categories/tutoriels-video/creer-urls-images Video tutorial: learn how to generate image URLs on the Seller Portal for your product listings. Mon, 13 Apr 2026 00:00:00 GMT video images urls seller-portal products https://academy.wasal.com/en/categories/tutoriels-video/desactiver-boutique https://academy.wasal.com/en/categories/tutoriels-video/desactiver-boutique Video tutorial: put your Wasal store on hold without losing your products or your history. Mon, 13 Apr 2026 00:00:00 GMT video store deactivation seller-portal https://academy.wasal.com/en/categories/tutoriels-video/gerer-commandes https://academy.wasal.com/en/categories/tutoriels-video/gerer-commandes Video tutorial: learn how to process, prepare, and ship your orders from the Wasal Seller Portal. Mon, 13 Apr 2026 00:00:00 GMT video orders seller-portal shipping https://academy.wasal.com/en/categories/tutoriels-video/importer-produits-excel https://academy.wasal.com/en/categories/tutoriels-video/importer-produits-excel Video tutorial: import your products in bulk on Wasal using the Excel file, with or without variations. Mon, 13 Apr 2026 00:00:00 GMT video excel import products catalog https://academy.wasal.com/en/categories/tutoriels-video/integration-api https://academy.wasal.com/en/categories/tutoriels-video/integration-api Video tutorial: connect your system to Wasal via the API to automate the management of your products. Mon, 13 Apr 2026 00:00:00 GMT video api integration technical automation https://academy.wasal.com/en/categories/tutoriels-video/se-connecter-seller-portal https://academy.wasal.com/en/categories/tutoriels-video/se-connecter-seller-portal Video tutorial: learn how to log in to your seller account on the Wasal Seller Portal. Mon, 13 Apr 2026 00:00:00 GMT video seller-portal login first-steps https://academy.wasal.com/en/categories/tutoriels-video/uploader-moment https://academy.wasal.com/en/categories/tutoriels-video/uploader-moment Video tutorial: publish a Moment on Wasal to showcase your products to buyers. Mon, 13 Apr 2026 00:00:00 GMT video moments marketing visibility https://academy.wasal.com/en/categories/catalogue-produits/gerer-stock-et-variantes https://academy.wasal.com/en/categories/catalogue-produits/gerer-stock-et-variantes How to manage your inventory and create product variants (size, color). Wed, 09 Apr 2025 00:00:00 GMT stock variants inventory https://academy.wasal.com/en/categories/compte-vendeur/completer-votre-profil https://academy.wasal.com/en/categories/compte-vendeur/completer-votre-profil Provide all the information required to activate your Wasal seller account. Wed, 09 Apr 2025 00:00:00 GMT profile account setup https://academy.wasal.com/en/categories/compte-vendeur/verification-identite https://academy.wasal.com/en/categories/compte-vendeur/verification-identite Validate your Wasal seller account with the required documents (national ID, trade register, ICE, bank details). Complete step-by-step KYC guide for Moroccan e-merchants. Wed, 09 Apr 2025 00:00:00 GMT verification identity kyc https://academy.wasal.com/en/categories/faq/questions-commandes-et-livraison https://academy.wasal.com/en/categories/faq/questions-commandes-et-livraison Answers to frequently asked questions about managing orders and delivery on Wasal. Wed, 09 Apr 2025 00:00:00 GMT orders delivery FAQ https://academy.wasal.com/en/categories/faq/questions-compte-et-inscription https://academy.wasal.com/en/categories/faq/questions-compte-et-inscription Answers to frequently asked questions about creating an account and registering as a Wasal seller. Wed, 09 Apr 2025 00:00:00 GMT account registration FAQ https://academy.wasal.com/en/categories/onboarding/bienvenue-sur-wasal https://academy.wasal.com/en/categories/onboarding/bienvenue-sur-wasal Discover Wasal, the Moroccan e-commerce marketplace, and learn how to launch your seller activity: registration, validation, and your first sales. Wed, 09 Apr 2025 00:00:00 GMT first-steps registration beginner https://academy.wasal.com/en/categories/onboarding/configurer-votre-boutique https://academy.wasal.com/en/categories/onboarding/configurer-votre-boutique Steps to customize your Wasal store: logo, banner, description, contact details, and delivery settings to start making your first sales. Wed, 09 Apr 2025 00:00:00 GMT store configuration first-steps